Mission critical IT equipment will break down. It’s inevitable. Don’t wait for a system failure to discover the limits of your manufacturer’s warranty. SST extended warranties and maintenance contracts give you the peace of mind and protection you need, no matter what happens.
- Extended Warranties for Laptops, Desktops
- Extended Warranties for Servers and Datacenter Technology
- Custom Warranty Programs
- Maintenance Contracts
The Benefits of SST Guard™
- Global Support Network
- Single Point of Contact
- Flexible Support Levels
- Fixed Pricing for Life of Contract
- Co-Term Contracts with no penalties
- SST Guard Logo final small
Program Overview
SST Guard Maintenance from Sole Source Technology, LLC offers a flexible complement to standard maintenance programs that can reduce IT maintenance spending and guarantee those costs will never increase. With our staff of leading technical experts and vast inventory of certified servers, routers, storage, and networking equipment, we keep IT environments operating smoothly long after the manufacturer’s warranty has expired. We also offer fixed pricing for the life of the contract.
Why Choose Sole Source Technology, LLC Maintenance?
A Dedicated Single Point of Contact: Sole Source Services reduces confusion with a single point of contact for an entire IT infrastructure. We’ll coordinate with vendors and manufacturers to deliver a solution promptly.
In-depth Expertise: Unlike some technicians who work on equipment every once in a while, our engineering teams spend their days testing and retesting hardware from all major manufacturers.
Unbiased Hardware Support: Our priority is maintaining the IT infrastructure – our team will work with you to provide customers with end of support life (EOSL) and end of life (EOL) recommendations. SST GuardTM maintenance provides your customers the ability to maintain their environment at a much lower cost. Maintaining existing equipment allows for your customer to continue to work with you on new solutions.
Standard Support Levels: Our support offerings are configurable to any customer need, and all options include both on-site response and phone support.
- 7x24x365 – 2 or 4 hour response
- 5×24 – 2 or 4 hour response
- Monday – Friday 8am to 5pm – 4-hour response
- Monday – Friday 8am to 5pm – NBD on-site response
- On-site field engineers domestic and international
- Next Business Day parts replacement
- SST Guard™ vs. OEM Extended Warranty and Maintenance Plans
- SST Guard vs OEM Warranties
- SST Guard™ vs. OEM Extended Warranty and Maintenance Plans
SST Guard™ vs. OEM Extended Warranty and Maintenance Plans
| Features | SST Guard | OEM |
|---|---|---|
| Call Home feature | ||
| Single maintenance provider for multi-vendor support | ||
| Guaranteed fixed pricing for life of equipment | ||
| Customized program to fit customer needs | ||
| Ability to add/delete equipment from contract without penalties | ||
| Ability to change SLAs on equipment without penalties | ||
| Ability to co-term contracts | ||
| Local parts depots/onsite depots | ||
| Four-hour response time includes onsite with part in hand | ||
| Fix it first policy | ||
| Engineers who work on end-of-life equipment every day | ||
| Ability to get end-of-life parts for all product lines at the lowest cost |